Bookings
A deposit is required at the time of booking. This deposit will be applied towards the cost of your treatment. If you do not move forward with treatment, the deposit will then be refunded or left on file for contiunous bookings. We kindly ask for a minimum of 48 hours notice if you need to cancel or reschedule your appointment. Failure to provide adequate notice will result in the forfeiture of your deposit. Thank you for your understanding!
#investinyourself
Cancellation Policy
We value your business and appreciate your cooperation with our policies. Please respect our scheduling by keeping appointments and providing a minimum of 48 hours’ notice when canceling or rescheduling appointments.
The following will result in a $100 cancellation fee or the loss of your prepaid service:
-
Providing less than 48 hours’ notification to cancel or reschedule an appointment
-
No-show or missed appointments
Thank you for understanding that this time is reserved for you and to honour your medical professional’s schedule.
Payment Methods
We accept cash, debit, and credit cards as a form of payment. We require all clients making purchases over $100 on a credit card to provide valid, matching photo ID.
Refunds & Returns
All ZO, Vivier and SkinMedica retail products are final sale. We do not offer refunds on any services or deposits.